Returns & Exchanges

At ELEGRP, we stand by the quality of our home electrical solutions and offer a 30-day return policy for unused products in their original packaging. We aim to ensure your home improvement projects are powered by reliability and complete customer satisfaction.

1

Initiate Your Request

Contact our customer support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully pack the items in their original boxes, ensuring all installation hardware, manuals, and accessories are included to qualify for a full refund.

3

Ship the Items

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.

4

Receive Your Refund

Once our warehouse inspects the returned products, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing