Frequently Asked Questions
Everything you need to know about our smart home and electrical solutions.
Are ELEGRP products compatible with standard electrical boxes?
Yes, all ELEGRP switches, outlets, and wall plates are designed to fit standard North American electrical boxes for seamless installation in modern homes.
Do your smart home devices require a central hub?
Most of our Wi-Fi enabled smart devices connect directly to your 2.4GHz home network and do not require an additional hub, allowing for easy control via our dedicated app.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy for electrical components?
We offer a 30-day return policy for unused and uninstalled products in their original packaging. Please ensure the items are in resalable condition to receive a full refund.
Do ELEGRP products come with a warranty?
Yes, we stand by our quality. Most of our products come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Are your products UL or ETL certified?
Safety is our priority. The majority of ELEGRP products are UL or ETL listed, ensuring they meet rigorous safety and performance standards for residential and commercial use.